Returns & Refund Policy

At 20 Aminos, customer satisfaction and product integrity are top priorities. This policy explains return eligibility, refund timelines, damaged-item claims, and limitations related to research-use products.

Start a Return Read Policy

30-Day Window

Eligible orders may be returned within 30 days of the original purchase date.

NEW

Unopened Only

Products must remain unopened, unused, and in their original condition.

SEAL

Intact Packaging

Original packaging and intact security seals are required for return eligibility.

5–7

Refund Processing

Approved refunds are issued to the original payment method within 5–7 business days.

30-Day Satisfaction Guarantee

Eligible orders may be returned within 30 days of the original purchase date for a full refund. This guarantee applies only to products that remain unopened, unused, and in their original condition.

The 30-day window does not override product-condition requirements. Opened, used, or tampered items are not eligible for return.

Return Eligibility Requirements

To qualify for a refund:

Items must be unopened, unused, and in original condition.
Returns must be received within 30 days of the original purchase date.
Products must be in their original packaging with intact security seals.

Due to the sensitive and research-specific nature of our products, opened, tampered, or used items are ineligible for return or refund.

How to Initiate a Return

To start a return:

Fill out the return form at s20research.com/return/
Ship the return to the instructed return address.
We will process the return once we receive the item.

Return Address:
20 Aminos
2358 Perimeter Park Drive, Ste 380
Atlanta, GA 30341
United States

Confirm the return address above is your real, current return location before publishing.

Return shipments must be addressed to the location provided in the instructions. Customers are responsible for shipping costs unless the return is due to our error.

Refund Processing

After receiving and inspecting your returned item(s):

You will be notified by email regarding the status of your refund.
Approved refunds will be issued to the original form of payment within 5–7 business days.
Shipping charges for expedited services are non-refundable, except when the return is due to an error on our part.

Refund approval is based on inspection and confirmation that the returned item meets the stated eligibility requirements.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, email us within 48 hours of delivery with clear photographs of the item(s). We will promptly review the claim and, if approved, ship a replacement at no cost. Claims submitted after the 48-hour window may be limited or denied depending on the circumstances.

Final Notes

20 Aminos reserves the right to refuse returns that do not meet eligibility criteria, and to deny returns suspected of policy abuse or fraudulent activity. We maintain strict standards to protect product quality, legal compliance, and research integrity. By purchasing from 20 Aminos, you acknowledge and accept these terms.